Order and pay

1. Can I modify my order?

Yes, you can! If you wish to modify your order (e.g., add or remove products, change quantities), please contact us as soon as possible:

• Phone: +372 6 335 230
• Email: gosafe@inten.ee

We will try to implement your changes quickly and conveniently.

2. Can I cancel my order?

Yes, you have the right to cancel your order. We kindly ask you to inform us about it at the earliest opportunity.

Key points for order cancellation:
• You have the right to cancel the order within 14 days after paying the invoice.
• To cancel, send us a written notice via email.
• Return unused and undamaged products within 7 days.
• Products must be in their original packaging with all documentation.
• We will refund your money (excluding shipping costs) within 14 days.

Note: Special orders and customized products usually cannot be returned.

3. What payment methods can I use?

We offer several convenient payment methods:
• Payment by invoice
• E-banking links: Swedbank, SEB, Luminor, LHV, Coop Bank, Citadele, Revolut, and N26

4. What happens if I don't pay for my order on time?

We kindly ask you to pay for your order within 3 working days. If the payment is not received by then, we will have to cancel your order. If you're having issues with payment, please contact us - we'll find a solution together!

5. Can I exchange a product?

Yes, we offer the possibility to exchange the product for another one. Please note that any additional costs (e.g., shipping costs) will be borne by you.

If you have any more questions, we're always ready to help. Feel free to contact us!